Wednesday, October 3rd, 2007...8:38 pm
<rant>
Dear Internode
Hi. Remember me? I’m the girl who calls every day, right after her children are asleep and just about when the tech support guys realise they’re exhausted.
I understand that a lot of the people you deal with are difficult, inconsiderate and technically incompetent. However I have been polite, followed your instructions and even done crazy stuff like work through your troubleshooting guide in full before I even called you.
I believe that there is a great deal about this universe than we are capable of understanding. LIKE, FOR INSTANCE, AND HOWEVER STATISTICALLY UNLIKELY, IT IS ACTUALLY WITHIN THE REALMS OF POSSIBILITY THAT THE REPLACEMENT MODEM YOU SENT ME SUCKS AS MUCH AS THE DEAD PIECE OF SHIT IT WAS REPLACING SUCKED, EXCEPT MORE BECAUSE IT WAS NEW AND SHINY. SO WHEN YOUR MINION CALLS TOMORROW THEY’D BETTER BE TELLING ME THAT MY NEW FECKING MODEM IS ON ITS WAY AND THEY VERY MUCH HOPE IT’S THIRD TIME LUCKY FOR ME.
YOU SHOULD KNOW I’VE HAD SOME EXPERIENCE IN MATTERS OF THIS NATURE.
Thank you very much. I think I’ve finished now.
Updated 8/10: Victory, a third modem and some small financial consideration FOR FUCKING PISSING ME OFF are in hand. Blogging to resume any minute now.
4 Comments
October 3rd, 2007 at 9:16 pm
Hey, post this on Whirlpool and they’ll actually read it.
October 3rd, 2007 at 10:25 pm
I will Zarquon - if they can tell me what I want to hear tomorrow (and don’t charge me for the time I’ve missed out on) the language might be a lot nicer ; )
It’s not the tech support people who I’m jack off, it’s their bosses who (a) won’t talk to me and (b) won’t believe me.
Three nights in a row on the phone to them instead of looking at cats on the internets. What a criminal waste.
October 4th, 2007 at 3:02 pm
Nah, Galactic General Z, I fear you are losing your touch: wrong approach altogether.
You should call WHILE you’re trying to put the kids down to sleep, preferably when they’re both howling, and ask to speak to the manager. No known phone-monkey nerd can handle that kind of ruthless psy-op warfare.
October 8th, 2007 at 11:51 am
The humble complaint letter is my favourite form of communication. I once read a letter from a mechanic in WA to Nissan about their shoddy service. Said mecxhanic to Nissan, “It is a good thing you c^n#$ don’t make planes.”
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